Effective Date: March 1, 2026
Thank you for choosing Robetag. We are committed to providing you with efficient and reliable shipping services. This Shipping Policy explains how we handle order delivery, shipping costs, and related matters.
Order Processing: All orders are processed within 1-2 business days (excluding holidays)
Processing Time begins once your order is confirmed and payment is completed
After order confirmation, you will receive a confirmation email with your order details
| Order Amount | Shipping Cost |
|---|---|
| Orders $88 and above | Free Shipping 🎉 |
| Orders below $88 | $7.99 |
Notes:
Shipping rates are calculated based on order subtotal (excluding taxes)
Free shipping is automatically applied to eligible orders — no coupon code needed
Shipping costs will be automatically calculated and displayed at checkout based on your order total
We partner with multiple reliable logistics carriers to provide you with dependable shipping services:
| Carrier | Primary Service Areas | Estimated Delivery Time |
|---|---|---|
| USPS (United States Postal Service) | United States | 3-7 business days |
| UPS | US, Europe, and major countries | 2-5 business days (US domestic) |
| FedEx | US, Europe, and major countries | 2-5 business days (US domestic) |
| DHL | Europe and worldwide | 3-7 business days (Europe) |
| Cainiao | Worldwide | 7-15 business days |
| Yanwen | Worldwide | 7-15 business days |
| YunExpress | Worldwide | 5-12 business days |
Please Note: Estimated delivery times are approximations. Actual delivery may vary due to customs clearance, weather conditions, holidays, or remote destination locations.
We ship to most countries and regions worldwide. Wherever you are, if you can receive packages, we'll do our best to deliver to you!
United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Luxembourg, Ireland, Denmark, Sweden, Finland, Norway, Iceland, Switzerland, Austria, Portugal, Greece, Poland, Czech Republic, Hungary, Slovakia, Slovenia, Croatia, Estonia, Latvia, Lithuania, Romania, Bulgaria, Cyprus, Malta, Monaco, Andorra, Liechtenstein, San Marino, Vatican City
United States (all 50 states), Canada, Mexico, Greenland, Bermuda
Brazil, Argentina, Chile, Colombia, Peru, Venezuela, Ecuador, Bolivia, Paraguay, Uruguay, Guyana, Suriname, French Guiana
Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia, Brunei, Cambodia, Laos, Myanmar, Timor-Leste, India, Pakistan, Sri Lanka, Bangladesh, Nepal, Bhutan, Maldives, Israel, UAE, Saudi Arabia, Qatar, Kuwait, Oman, Bahrain, Jordan, Lebanon, Turkey
Australia, New Zealand, Papua New Guinea, Fiji, Solomon Islands, Vanuatu, Samoa, Tonga, Micronesia, Marshall Islands, Palau, Kiribati, Tuvalu, Nauru
South Africa, Egypt, Morocco, Algeria, Tunisia, Libya, Nigeria, Kenya, Ethiopia, Tanzania, Uganda, Rwanda, Ghana, Ivory Coast, Senegal, Angola, Mozambique, Zambia, Zimbabwe, Botswana, Namibia, Mauritius, Seychelles
Non-Shippable Areas: Due to shipping restrictions, we are temporarily unable to ship to countries/regions under international sanctions, conflict zones, or remote islands without postal services. If you have questions about a specific location, please contact our customer service.
To check if we ship to a specific country not listed above, please contact us at service@robetag.com.
Once your order ships, you will receive a shipping confirmation email containing your tracking number and tracking link. You can track your order by:
Logging into your Robetag account and viewing "My Orders"
Clicking the tracking link in your shipping confirmation email
Visiting the carrier's official website and entering your tracking number
Please allow 24-48 hours for tracking information to update after receiving your shipping confirmation.
Sales Tax: Robetag does not currently collect sales tax
Import Duties & VAT: The order total does not include any import duties, value-added taxes (VAT), or other fees that may be imposed by your destination country
Buyer's Responsibility: All customs charges, taxes, and brokerage fees are the responsibility of the recipient. Please check with your local customs office for more information before placing your order
Customs Delays: Customs clearance may cause delivery delays. Such delays are beyond our control
As requested, Robetag does not currently collect sales tax on US orders
Please ensure your shipping address is accurate and complete. We are not responsible for packages that cannot be delivered or are lost due to incorrect or incomplete addresses provided by the buyer.
If you realize your shipping address is incorrect, please contact us immediately at service@robetag.com. If your order has not yet shipped, we can assist in updating the address. If your order has already shipped, we cannot make changes.
If your package is significantly delayed beyond the estimated delivery time, please:
Check the latest status on the carrier's website using your tracking number
If the issue persists, contact our customer service team. We will investigate with the carrier and assist you
Packages may be returned to us for the following reasons:
Incorrect or incomplete shipping address
Multiple failed delivery attempts
Recipient refused to pay customs duties/taxes
Package unclaimed for an extended period
Once a returned package arrives at our warehouse, we will contact you to either:
Arrange reshipment (additional shipping fees may apply)
Process a refund (original and return shipping costs will be deducted)
If your order arrives with damaged or missing items, please contact us within 48 hours of delivery with:
Your order number
Photos of the outer packaging
Photos of damaged/missing items
We will promptly assist you with a replacement or refund.
During peak seasons (such as Black Friday, Christmas) or in cases of force majeure (natural disasters, pandemics, strikes, etc.), delivery times may be extended. While we will do our best to coordinate, such delays are beyond our responsibility. We appreciate your understanding.
We reserve the right to adjust shipping rates and free shipping thresholds at any time. Any changes will be posted on our website; however, confirmed orders will not be affected by rate adjustments made after purchase.
If you have any questions about shipping, please don't hesitate to contact us:
📧 Email: service@robetag.com
🌐 Website: www.robetag.com
📬 Address: 92-30 91ST AVE 92-30, JAMAICA, NY, 11421, USA
