FAQ

📦 Orders & Checkout

How do I place an order?

1. Browse our website and add items to your cart

2. Click the shopping cart icon and proceed to checkout

3. Enter your shipping information and select a shipping method

4. Choose your payment method and complete the payment

5. You'll receive an order confirmation email once your order is successfully placed

Will I receive an order confirmation?

Yes! After successfully placing an order, you'll receive an order confirmation email containing:

• Order number

• List of purchased items

• Order total

• Shipping address

Didn't receive it? Please check your spam/junk folder and add service@robetag.com to your contacts.

Can I cancel or modify my order?

We process orders quickly! If you need to cancel or change your order:

✅ Before your order ships: Email us immediately at service@robetag.com — we'll do our best to accommodate your request

❌ After your order ships: We cannot cancel or modify orders once shipped. Please refer to our Return Policy for next steps

What payment methods do you accept?

We accept:

• Credit Cards (Visa, MasterCard, American Express)

• PayPal

• Google Pay

• Apple Pay

Is it safe to use my credit card on your site?

Absolutely! We use secure SSL encryption to protect your information. Payment data is processed through trusted payment gateways, and we do not store your complete credit card details.

Do you charge sales tax?

Currently, Robetag does not collect sales tax on orders. However, international orders may be subject to import duties and taxes — see our Shipping Policy for details.

🚚 Shipping & Delivery

How much is shipping?

How long will it take to receive my order?

Note: These are estimates. Actual delivery times may vary due to customs, weather, or other factors.

Do you ship to my country?

We ship to most countries worldwide! See our Shipping Policy for a detailed list of countries. If your country isn't listed, email us at service@robetag.com and we'll check for you.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with:

• Tracking number

• Carrier information

• Tracking link

You can also track your order by logging into your Robetag account and viewing "My Orders."

Will I have to pay customs fees or import duties?

For international orders:

• Import duties, taxes, and customs fees are the responsibility of the recipient

• These charges vary by country and are not included in your order total

• Please check with your local customs office for more information

🔄 Returns & Refunds

What is your return policy?

• Return window: 30 days from delivery date

• Condition: Items must be unworn, unwashed, with original tags attached

• Process: Log into your account, go to "My Orders," and request a return

For full details, please see our Return Policy.

How long do refunds take?

Once we receive and inspect your return:

• Refund processing takes 5–7 business days

• Funds will be returned to your original payment method

• Your bank may take additional time to post the refund

Can I exchange an item for a different size?

For faster service, we recommend:

1. Return the original item (following our return process)

2. Place a new order for the desired size

This ensures you get your new item as quickly as possible!

Who pays for return shipping?

• If return is due to our error (defective/wrong item): We cover return shipping costs

• If return is for personal reasons (changed mind, wrong size): Return shipping is your responsibility

👕 Products & Sizing

How do I find the right size?

Each product page includes a size chart with measurements. We recommend:

1. Measuring a similar item you already own

2. Comparing your measurements to our size chart

3. Reading product reviews for fit feedback from other customers

Still unsure? Email us at service@robetag.com — we're happy to help!

Are the colors accurate on the website?

We make every effort to display product colors accurately. However, colors may vary slightly depending on your monitor or device settings.

How do I care for my Robetag clothing?

Care instructions are listed on each product page. Generally, we recommend:

• Machine wash cold with like colors

• Gentle cycle

• Tumble dry low or hang to dry

• Do not bleach

Are your products true to size?

Most Robetag items fit true to size based on standard US sizing. We recommend checking the size chart and product reviews for specific fit information.

👤 Account & Technical

How do I create an account?

Click the "Account" or "Login" icon at the top of our website, then select "Create Account." You'll need to provide:

• Your email address

• A password

• Basic contact information

I forgot my password. What should I do?

On the login page, click "Forgot Password" and enter your email address. You'll receive instructions to reset your password.

Can I change my account information?

Yes! Log into your account and navigate to "Account Settings" to update:

• Email address

• Password

• Shipping addresses

• Contact information

Is my personal information secure?

Absolutely. We take data security seriously. Please see our Privacy Policy for details on how we protect your information.

💳 Promotions & Discounts

Do you offer discounts for first-time customers?

Sign up for our newsletter to receive updates on promotions, new arrivals, and exclusive offers!

How do I apply a discount code?

1. Add items to your cart

2. Proceed to checkout

3. Look for the "Discount Code" or "Promo Code" field

4. Enter your code and click "Apply"

5. The discount will be reflected in your order total

Can I combine multiple discount codes?

Generally, only one discount code can be used per order unless otherwise specified in the promotion terms.

📞 Still Have Questions?

We're here to help! Contact us at:

📧 Email: service@robetag.com
📬 Address: 92-30 91ST AVE 92-30, JAMAICA, NY, 11421, USA

Response Time: Within 24 hours (Monday–Friday)