Contact Us
Contact Us
We're here to help! Whether you have questions about your order, need assistance with sizing, or just want to learn more about Robetag, our team is ready to assist you.
📧 Email Support
For all inquiries, including orders, products, and general questions:
📨 Response Time: Within 24 hours (Monday–Friday)
💬 Common Request Guidelines
Order Cancellations & Changes
Need to modify or cancel your order? Please email us as soon as possible at service@robetag.com.
⚠️ Note: We process orders quickly. If your order has already been shipped, we cannot cancel or modify it. In that case, please refer to our Return Policy once you receive the items.
Order Issues
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Didn't receive your order? Check your tracking number first (sent via email). If you need assistance, email us with your order number.
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Wrong item received? Keep the item and packaging, take photos, and email us within 48 hours.
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Damaged or defective item? Email us with photos and your order number — we'll make it right.
Product Questions
Have questions about sizing, fabric, or care instructions? We're happy to help — just ask!
Partnership & Business Inquiries
Interested in collaborating with Robetag? Please email us with details about your proposal.
📦 After You Place an Order
Once you successfully place an order, you will receive:
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Order Confirmation Email (sent immediately after checkout)
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Contains your order number
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Lists purchased items
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Shows order total and shipping address
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Shipping Confirmation Email (sent when your order ships)
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Contains tracking number
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Includes carrier information and tracking link
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⚠️ Important: Check Your Email
Please ensure your email address is entered correctly at checkout. This is how we communicate important order information.
Didn't receive an order confirmation?
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Wait 10–15 minutes (emails can sometimes be delayed)
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Check your Spam/Junk folder — occasionally our emails end up there
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Add
service@robetag.comto your contacts to ensure delivery -
Still nothing? Email us and we'll verify your order status
🤝 Our Commitment
At Robetag, we value every customer. Whether you're asking a question or sharing feedback, we treat every message with care and attention. We aim to make your experience with us smooth, enjoyable, and stress-free.
📬 Mailing Address
Robetag
92-30 91ST AVE 92-30
JAMAICA, NY 11421
USA
Note: This is our business address. For returns, please refer to our Return Policy for the correct returns address.
🕒 Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed
Holidays: Response times may be slightly delayed
❓ Frequently Asked Questions
| Question | Quick Answer |
|---|---|
| How long does shipping take? | US: 2–7 business days / International: 5–15 business days |
| Do you offer free shipping? | Yes, on orders over $88 |
| How do I return an item? | See our Return Policy for details |
| Can I change my shipping address? | Email us immediately — we'll help if order hasn't shipped |
| Do you charge sales tax? | Currently, we do not collect sales tax |
🌟 We'd Love to Hear From You
Your feedback helps us improve. Whether it's a suggestion, a compliment, or a concern — we're listening.
Email us at: service@robetag.com
